It isn't enough to build tech and solve a problem.
It's important that we introduce something objectively good into the world.
By Ben Laughter
As we've discussed in earlier posts, Mike and I got excited and started working on Struggle Buddy because of a few factors. First, we're friends with complimentary skill sets and the desire to build something together. Second, we were starting to take better care of ourselves through diet and exercise and had decided to team up and hold each other accountable. But finally, we both had a desire to build something that isn't just profitable or useful. We want to create something good.
Now, "good" is subjective, though. Facebook is good in a lot of ways. It connects me to friends and family all over the world. But it does this while also acting as a vehicle of manipulation, polarization, and social retardation. The profit model is anchored on addicting the user to drive attention to advertisers. Same thing with Google. It puts an incredible amount of information at my fingertips on this laptop and the phone in my pocket. At the same time, it seems to be built around creating echo chambers through selective algorithms who are more aware of my own biases than I am myself. This list goes on and on and has been documented in books and documentaries far more eloquently than I can here.
Within all that context, Mike and I want to create something good. That is, we don't want it to be addictive or based on screen time. The point of the app isn't to be the app. The idea was born out of friendship and personal improvement. That's the framework we want to build in. Helping people improve themselves through personal connections.
So, one of the first things we did when we sat down to start working on Struggle Buddy was to have an ethics conversation. We discussed our influences and desires, covering several key topics:
This needs to be something I'd be excited for my teenage kids to use
Engagement cannot be linked to screen time
Let's find another word to use instead of "users"
How can people come out of using our tech better than when they started?
We should avoid business models that lead to exploitation
We should moderate the tech to ensure it isn't abused or enables any form of abuse
The purpose of the app can't be to use the app like Google. The purpose is improvement
It should make money, yes. But building wealth is not the first driving factor in our minds
If successful, we would not allow ourselves to be acquired by an organization we feel is morally compromised.
We'll boostrap this thing as much as possible so that investors cannot drive our ethical and cultural direction toward profit at any cost.
As we define and begin to mold the first version of Struggle Buddy, we're intentionally keeping these promises to ourselves and our future customers in mind. It's a part of the design philosophy and the revenue model. It's what inspired us to create our first mission statement: "Helping everyday people to form positive habits through personal connections and mutual accountability". We're certain that that mission statement will go through many iterations as we learn about our own product, ourselves, and our customers. But its core, I hope, will endure. We're here to enable positive change through growth and connections.
This will be a cornerstone of our culture as the company eventually expands. If an applicant knows about Mark Cuban and not Tristan Harris, they're probably not going to be the right fit. They'll need to be a person of character, uncompromising ethics, and a desire to better the world through humane technology.